JOB DESCRIPTION
PRIMARY RESPONSIBILITIES
1. Assist Service Manager with daily service activities including internal/external repairs and warranty assessments.
2. Assessments of pumps and equipment.
3. Ensure completed jobs meet acceptable standards before being dispatched.
4. Ensure all service equipment including forklift vehicles, cranes and specialist equipment are operated in a safe & responsible manner and are maintained & serviced, and that tools are maintained in good working condition and that measuring equipment is calibrated accordingly.
5. Liaise with other staff members to ensure the business operates in a smooth and flowing manner.
6. Ensure that the workshop and vehicles are kept in a clean and tidy condition.
7. Understand and support the company's policies, procedures and work practices to ensure the overall objectives within the company are achieved in striping, assessing and repairing equipment to meet customer's requests and expectations.
8. Lead by example in the role, meeting company and customer expectations for quality, timeline, reporting and communication.
9. Carry out the duties of a Service Fitter in an ethical manner and always act in the best interests of the Company.
10. Commit to a safe and healthy work environment and follow all company policies, procedures and safe working practices.
11. Perform such other duties, relevant to the position, as may be necessary.
KEY PERFORMANCE INDICATORS
1. ISO Compliance
2. OHS compliance
3. Timely work completion and quality of work
4. Number of job returns / customer complaints QA
NOV is an equal opportunity employer. This job description is subject to change without notice. It is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.
EDUCATION QUALIFICATIONS
1. Trade - Fitter (Electrical or Mechanical)
2. Disconnect/Reconnect restricted Electrical preferred
3. Confined space
4. Car License
5. Forklift Licence
JOB EXPERIENCE REQUIREMENTS
1. Rotating Equipment repair experience including pumps
BEHAVIORAL COMPETENCIES
1. Must be Customer Focused
2. Good Time Management
3. Organisational Agility
4. Problem Solving Ability
5. Good Communicator
6. Integrity and Trust
7. Work under Pressure
8. Written Communication
9. Maintain a high level of professionalism, a positive attitude and demeanour supportive of the business and colleagues.
10. Flexible hours and ability to travel as required
TECHNICAL COMPETENCIES
1. Experience in Pump repairs including Progressive Cavity
PHYSICAL/NON-PHYSICAL REQUIREMENTS
1. Ability to use Service software applications and other internal IT requirements
2. Ability to meet the role demands, on and off site.
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