Who We Are:
Jono & Johno started as two country blokes from Warracknabeal (imaginatively named Jono and Johno) with a dream—and some chainsaws—in 2008.
Fast forward, and we're now big shots in the Australian outdoor power machinery game, with two retail stores (Ballarat and Warracknabeal) and a booming online business.
We're on a mission to become an employer of choice.
That means:
* Actually caring about your wellbeing.
* Creating career paths (yes, we're into climbing, but career ladders, not trees).
* Paying competitively (so you can afford the fancy coffee beans).
Flexible hours?
Yep, where we can.
Got a great idea?
We'll hear you out.
Job Description:
Answering customer calls, emails and live chats with the enthusiasm of someone who just found the last sausage roll at a bakery.
Guiding customers through our mighty outdoor machinery range like a true legend (chainsaws, generators, and more).
Processing orders on our NETO e-commerce system (it's easier than assembling IKEA furniture).
Assisting with the smooth running of our operations.
Troubleshooting customer queries like a detective solving the case of the missing lawnmower blade.
Requirements:
We're looking for someone with top-notch customer service skills (you're the type who can charm socks off... metaphorically).
Strong computer skills (you'll need to tango with emails, live chats, spreadsheets, and order systems).
Organizational superpowers.
A willingness to dive into our product range and learn the difference between a chainsaw and a leaf blower.
A mechanical background? Bonus points (But no worries if you don't—there's plenty of time to learn).
Working Hours:
Monday to Friday with rotating start and finish times between 7.30 am and 4.30 pm (because variety is the spice of life).
What You Need to Know:
We're big on trust, which is why we're an approved trader with the Australian Border Force.
Before you join the team, we'll need a current National Police Check.
How to Apply:
Think you're the perfect fit? Apply through SEEK with your dazzling resume and a cover letter that tells us why you're the one for the job.
We take our work seriously, but we like to have a laugh along the way.
If you can handle both, you're already halfway hired