Employment Type Permanent Closing Date 25 Apr 2025 11:59pm Job Title Assistant Retail Manager Job Summary To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets. Job Description We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice. Here’s what you can expect from us • Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best. • There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most. • Pay for performance. We recognize outstanding contributions through our generous incentive programs. • Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave. • Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs. • Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business. • Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners. Make a Difference To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be a member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets. Key Responsibilities This is how you’ll bring the purpose of your role to life. Strategic Leadership Assist the Store Manager to execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and driving monthly sales, customer experience and operational targets Assist the Store Manager by monitoring the store’s performance to achieve sales and customer experience targets, acting in conjunction with the store leadership team to drive change as necessary. Responsible for the store’s compliance against central operating standards and processes, managing performance as necessary to improve operational excellence. Analyse data and identify trends to provide business intelligence that enables the pro-active addressing of risks, the leveraging of new opportunities to increase revenue, the reduction of costs and the increase of store profitability through operational excellence. Develop and implementation of strategies to support exceptional compliance standards, and highly effective and accurate inventory management practices to minimise fraud, theft, or loss. Apply expert knowledge of in-store IT systems and support the Store Manager in successfully implementing system and process changes that optimise operational functionality. Operational Assist team to design customer solutions through coaching and use of support tools (coaching to CUE) Supporting team to provide appropriate resolution of store level customer complaints Completion of operational tasks required to ensure the effective running of a Retail store – stock management, merchandising, repairs, administrative task completion) Achieve sales targets through outstanding coaching of customer service and the agreed customer sales model (e.g CUE) Support the team to drive optimised performance and experience outcomes through effective leadership Provide timely and accurate completion of daily banking and reconciliation processes, continuing to monitor compliance standards through regular auditing to achieve outstanding operational performance. Ordering, receipt and payment of office supplies. Workforce Management through effective rostering. Accurate receipt, dispatch and management of Inventory People Leadership Coach Customer Advisors day-to-day for the delivery of sales, customer experience and compliance targets. In the absence of the Store Manager, act as the stores manager, ensuring the team maximises sales opportunities, provides customer service in line with company standards, and maintains store cleanliness and presentation standards Support the store Manager with induction of new team members, all core and ongoing training. Lead the development and training of team members in IT Systems to support succession contingency planning to ensure the store consistently supported by excellent operational support. Identify skill gaps in within the team and provide targeted on-going coaching and development initiatives to improve operational capability and compliance standards for the store. Utilise coaching framework to support staff with skill gaps including Pulse coaching and Monthly Performance Reviews Support the Store Manager to embed and grow a thriving team culture based on Telstra’s values. Support the Store Manager in coaching and developing future leaders and efforts in succession planning. About you To be successful in the role, you'll bring skills and experience in: You have 3 years’ experience in a retail leadership / assistant management role You have extensive experience with analysing data and identify trends to provide business intelligence You're able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success You lead from the front and are able to influence and build rapport with a diverse and varied team You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving You're an excellent communicator who can help support the Store Manager in taking team members through change You have in depth knowledge and technical skills in relation to Telstra products and services You have in depth knowledge of Telstra in store IT systems You have excellence people management skills and experience in managing high performing teams. You have experience in successfully implementing system and process changes into a Telstra retail store. If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibilityteam.telstra.com noting your preferred method of contact Recruitment Start Date:28/03//2025 Recruitment End Date: 25/04/2025 Remuneration Range: AUD $74,000 to $80,000