Medical Administrator (Reception/Telephony)Are you passionate about healthcare and dedicated to providing exceptional patient care? We are currently seeking a motivated and friendly individual to join our team as a Medical Receptionist and Telephonist.Eye Surgery Associates (ESA) is a group of highly qualified sub-specialist ophthalmologists offering a range of medical and surgical eye specialist services. The specialists at ESA are supported by a team of over 90 staff, who work in various roles within our clinical and administrative services. As a team, we pride ourselves on providing our patients with the highest possible standard of care.Responsibilities of the role include:Greet patients and visitors with a warm and welcoming demeanour.Manage incoming calls and direct them appropriately.Schedule patient appointments and update patient records accurately.Handle patient inquiries and provide information about services.Maintain cleanliness and organisation of the clinic.Assist with administrative tasks as needed.Patient billing, cash handling and reconciliation.Appointment coordination and scheduling.Surgical bookings as required.General administrative tasks and site assistance.What will you need to succeed?Proven experience as a receptionist or in a customer service role, preferably in a medical setting.Excellent communication and interpersonal skills.Strong organisational skills with attention to detail.Proficiency in using medical office software and handling multiple phone lines is desirable.Ability to work effectively in a fast-paced environment.Why work at ESA?Free car parking at Cabrini Malvern.Access to novated leasing, discounts, perks and wellness content with Flare HR.Access to ESA's Employee Assistance Program.Opportunity to provide meaningful contributions to the business via our various committees.ESA operates out of 4 locations across Melbourne (Vermont, Doncaster, Malvern, East Melbourne). This role is located at our Malvern Clinic, situated within Cabrini Hospital. There will be occasional travel required to our other ESA sites.If this sounds like you then please follow the link to apply today!
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