The OpportunityWe are seeking APS5 Guidance Officers on behalf of a Federal Government Agency based in Richmond or Geelong. This is a 12-month assignment, with a strong possibility of extension. The position offers flexibility and a pay rate of $55.24 per hour, plus super.In this role, you will support the Service Guidance and Practice Branch, ensuring that policy, system improvements, and enhancements are clearly communicated through operational guidelines. You will play a key role in developing and updating letters, forms, fact sheets, and guides for both internal and external stakeholders.Key Responsibilities:Conduct research, draft, and update internal and external guidance documentsInterpret policy and legislation and translate them into accessible guidelinesCreate or revise guidance materials based on stakeholder feedbackGain an understanding of participant pathways, specific participant groups, and technical processes in SAP CRM and PACE systemsProvide advice and insights on service delivery, procedural guidance, and operational matters as requiredEffectively manage multiple priorities, ensuring high standards, adherence to governance protocols, and meeting deadlines, while performing other duties as neededTo be considered for this role, you will need to demonstrate:Prior experience in a similar roleStrong communication skills and the ability to collaborate effectively with internal and external stakeholdersAbility to interpret and draft complex policy and procedural information into clear, user-friendly guidanceExperience managing multiple tasks and priorities simultaneouslyThe capability to work with limited supervision, adhering to policies, standards, and precedentsExperience working with the Confluence platform and JIRA project management tool is highly desirable.As this role is within the Federal Government, applications are required to hold Australian Citizenship in order to be considered.If you are interested in this role, please APPLY NOW, or call DFP Recruitment on 03 8632 9900 for more information.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
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