Key Responsibilities Account Optimization : Review account health and recommend SEM strategies. Stay updated on product releases and reporting tools to enhance deliverables. Preferred Qualifications Certification or relevant experience in digital advertising. Proficiency in Excel (VLookups, pivot tables, data analysis). Familiarity with Microsoft Office tools (Excel, Power BI, Outlook, Word, PowerPoint). 1-2 years of experience in digital media, sales, or customer service roles. Client Details Join a dynamic and innovative team empowering advertisers worldwide to maximize their potential through paid search engine marketing (SEM). In this role, you'll support Account Managers and Executives by managing ticket requests, resolving escalations, and driving search optimization strategies. Key Responsibilities Sales Support : Create and analyze Excel reports. Surface optimization opportunities and conduct account analyses. Develop Power BI dashboards and manage administrative tasks. Issue Resolution : Act as the liaison for escalations by gathering details, assessing impacts, and coordinating resolutions. Track and troubleshoot tasks via a ticketing system, ensuring timely completion. Account Optimization : Review account health and recommend SEM strategies. Stay updated on product releases and reporting tools to enhance deliverables. Collaboration & Efficiency : Build strong relationships with cross-functional teams. Contribute to tool and process innovations for increased efficiency. Preferred Qualifications Certification or relevant experience in digital advertising. Proficiency in Excel (VLookups, pivot tables, data analysis). Familiarity with Microsoft Office tools (Excel, Power BI, Outlook, Word, PowerPoint). 1-2 years of experience in digital media, sales, or customer service roles. Top 3 Hard Skills Required Excel (data manipulation, analysis, VLookups, pivot tables). Digital Marketing experience. SEM expertise. Description Join a dynamic and innovative team empowering advertisers worldwide to maximize their potential through paid search engine marketing (SEM). In this role, you'll support Account Managers and Executives by managing ticket requests, resolving escalations, and driving search optimization strategies. Success in this role hinges on execution excellence, compliance, collaboration, and delivering high-quality results. Key Responsibilities Sales Support : Create and analyze Excel reports. Surface optimization opportunities and conduct account analyses. Develop Power BI dashboards and manage administrative tasks. Issue Resolution : Act as the liaison for escalations by gathering details, assessing impacts, and coordinating resolutions. Track and troubleshoot tasks via a ticketing system, ensuring timely completion. Account Optimization : Review account health and recommend SEM strategies. Stay updated on product releases and reporting tools to enhance deliverables. Collaboration & Efficiency : Build strong relationships with cross-functional teams. Contribute to tool and process innovations for increased efficiency. Required Qualifications Strong critical thinking and problem-solving skills. Ability to multitask, prioritize, and adapt to changing needs. Excellent communication and interpersonal skills. Self-motivated with a proactive and team-oriented mindset. Fluency in English. Preferred Qualifications Certification or relevant experience in digital advertising. Proficiency in Excel (VLookups, pivot tables, data analysis). Familiarity with Microsoft Office tools (Excel, Power BI, Outlook, Word, PowerPoint). 1-2 years of experience in digital media, sales, or customer service roles. Wishlist 1 year of search or SEM experience. Broader digital marketing knowledge. Proficiency in Excel and Power BI (bonus). Top 3 Hard Skills Required Excel (data manipulation, analysis, VLookups, pivot tables). Digital Marketing experience. SEM expertise. Profile A motivated and detail-oriented professional with a strong foundation in digital marketing, search engine marketing (SEM), and data analysis. Skilled in providing exceptional support to sales and account management teams, resolving escalations, and implementing search optimization strategies. Key Skills Technical Skills: Advanced proficiency in Excel (VLookups, pivot tables, and data analysis). Experience with Power BI for creating and analyzing dashboards. Familiarity with digital marketing tools and SEM platforms. Digital Marketing Expertise: 1 year of SEM experience, with a solid understanding of search optimization strategies. Broader knowledge of digital marketing techniques, including reporting and feature adoption. Problem Solving & Collaboration: Excellent critical thinking and troubleshooting abilities. Strong ability to triage, prioritize, and resolve issues in collaboration with cross-functional teams. Communication: Outstanding written and verbal communication skills. Ability to build strong relationships with internal and external stakeholders. Adaptability & Innovation:. Preferred Background Education: Bachelor's degree in Marketing, Business, Communications, or a related field (preferred but not required). Certifications: Microsoft Advertising Certification or equivalent (preferred). Experience: 1-2 years in digital marketing, sales, or customer service roles. Experience using ticketing systems and collaborating across teams. Job Offer Job Responsibilities Supporting the sales team in analyzing and optimizing advertising accounts. Generating reports, managing ticket requests, and coordinating with internal stakeholders. Assisting in search engine marketing (SEM) tasks, data analysis, and process improvements. Collaborating with teams to ensure compliance with service-level agreements (SLAs). Additional Highlights Growth Opportunities : Clear paths for progression in roles such as Account Manager or Digital Marketing Specialist. Networking : Chance to collaborate with global teams in the cutting-edge digital advertising industry. Recognition : Performance recognition programs and opportunities to contribute to high-impact projects.