Job Title: Simulator Assembler & Technical Support SpecialistLocation: Trak Racer HQ, Surrey Hills, VictoriaHours: Full-Time, Flexible (8-hour shifts starting between 7am and 9am)About Us:Trak Racer is the world's leading manufacturer of high-end racing and flight simulators. We pride ourselves on producing top-quality products used by enthusiasts, professionals, and teams globally. As we continue to grow, we’re looking for a motivated individual with a passion for computers, gaming, and simulators to join our dynamic team.Role Overview:This is a hands-on role, ideal for a driven individual who thrives in a fast-paced environment. You will be responsible for assembling our state-of-the-art simulators, providing technical support, and maintaining the showroom and workshop. Additionally, you will assist with content creation, manage customer returns, and support sales and customer service as needed.Key Responsibilities:Assembly: Build and test racing and flight simulators to the highest standards for customer orders.Technical Support: Provide troubleshooting and technical assistance to customers both in-person and via remote support.Showroom & Workshop Maintenance: Ensure the showroom is in top condition, keeping it organised, presentable, and stocked with products. Maintain the workshop and keep tools and equipment in working order.Content Creation Assistance: Support the marketing team in creating content by assisting with product setups, recording videos, and taking photos.Customer Returns Management: Handle customer returns efficiently, inspecting products and processing replacements or repairs.Event Assistance: Assist in setting up and running events, including trade shows, product demos, and customer experience days.Customer Support: Assist with customer enquiries and sales support when required.Key Skills & Attributes:Interest in computers, gaming, and simulators.Experience with assembling mechanical or technical products (desired but not essential—training provided).Strong problem-solving skills and attention to detail.Excellent communication skills and ability to provide exceptional customer service.Ability to work independently and as part of a team.A proactive attitude with a willingness to take on varied tasks.Basic knowledge of content creation (photos, videos) is an advantage.An interest in racing or flight simulation is a plus.What We Offer:A dynamic and supportive work environment.Flexible work hours to suit your lifestyle (start between 7am and 9am).Opportunities to grow and develop your skills within a global leader in the industry.Competitive salary based on experience.If you're passionate about simulators and want to be part of a growing company that’s shaping the future of gaming, apply now and join the Trak Racer team!
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