We are currently recruiting one full-time and one part-time Guest Service Officer.About the RoleResponsible for facilitating efficient communications for both guests and employees within the hotel and for external communications.Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.Acts proficiently in all aspects of emergency procedures.
Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.Be fully conversant in all hotel products and services in order to handle guest inquiries efficiently and courteously.Log all requests and ensure that the required follow-up actions occur within 15 minutes.QualificationsGood telephone and communication skills.Good computer skills, particularly in the use of MS Office.Good organizational skills.Able to work well under pressure.Fluent in English.6 months experience in a hotel of comparable standards is desired.Working at Park Hyatt Sydney will include:Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.Access to complimentary and discounted Hyatt accommodation worldwide.Access to internationally recognized learning and development programs and opportunities.Access to an employee assistance program and paid family leave benefits.Being part of a diverse and inclusive team, passionate about their work.A career with Hyatt opens a world of opportunities.
We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing are at the core of what we do.
Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.If you are looking for a fulfilling career, please apply through www.careers.hyatt.com.#J-18808-Ljbffr