The Company Our client is a global leader specializing in designing, manufacturing and distributing innovative medical devices focused on patient treatment and therapy. They provide problem solving solutions to achieve clinical therapy effectiveness. The Role Reporting to the General Manager, this newly created role will be responsible for overseeing and optimizing the day-to-day operations across several key business functions, including customer service, order processing, logistics, and stock management. The Operations Manager will be required to maintain strong relationships with new and current customers to build lasting partnerships. Lead, manage and develop the customer service team to ensure high standards of customer satisfaction driving continuous improvement. Oversee the entire order processing workflow, compliance, fulfilment and accuracy. Lead and manage the logistics function, negotiating contracts whilst optimizing processes. Develop and implement strategies for stock control, improving stock turnover rates and reducing inventory holding costs. Manage the daily running of the Melbourne office, reporting both Nationally and Internationally. Your Profile Proven success in operational management, with a background in medical devices or manufacturing an advantage. Excellent communications and interpersonal skills to build strong relationships with employees, customers and suppliers. Strategic thinking and problem-solving abilities, with an analytical and data-driven approach Results orientation and outcomes focus Customer-focused mindset and commitment to service excellence. Strong project management skills and experience leading cross-functional teams. Ability to work independently and collaboratively in a fast-paced environment. Apply Today Please send your resume by clicking on the apply button. For further information on this role contact Hollie on 03 9239 8116. Job Reference No:06830-0013107515HT By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.