Level 2 IT Support Technician
Are you ready to take your technical expertise to the next level? Join a growing team where your problem-solving skills and knowledge will make a significant impact.
Role & Responsibilities:
* Provide Level 2 technical support to clients, handling complex issues escalated from Level 1.
* Work with diverse technologies including workstations, servers, switches, firewalls, and printers in a range of environments.
* Monitor and maintain the performance, security, and backups of both internal and client systems.
* Deliver exceptional customer service by managing requests with efficiency and clarity.
* Develop and maintain comprehensive technical documentation for team use.
* Assist with server and network deployments, both remotely and on-site.
* Troubleshoot and configure networking equipment such as switches, routers, WAPs, and IP phones.
* Collaborate effectively within the team to contribute to our shared success.
Desired Skills & Experience:
* Strong understanding of Windows/Linux Server and Windows PC/Mac operating systems.
* Proficiency in Active Directory, Office 365 Administration, and network troubleshooting.
* Experience with networking equipment from leading vendors (e.g., Cisco, Meraki, FortiNet).
* Knowledge of cybersecurity practices is highly regarded.
* Ability to support hardware and software across desktop, laptop, and mobile devices.
* Experience troubleshooting and configuring printers, data projectors, switches, and IP phones.
What We Offer:
* Advanced technical training to support career progression.
* A challenging, dynamic work environment.
* Opportunities to work with virtualization and converged technologies.
* A pivotal role within a growing international company.
* Experience supporting remote users across Australia.
Reach out to regan.fathers@emanatetechnology.com.au to learn more!