About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Independent Collection
The Independent Collection is a carefully curated selection of luxe, stylish, classic and comfort hotels, each of which lives up to an exacting standard to offer travellers the best in its category. While every hotel celebrates its own iconic brand & experience, together The Independent Collection shares a passion for hospitality, service and quality.
About Harbour Rocks Hotel
Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct. Join our team and play a pivotal role in crafting unforgettable guest experiences. We can’t wait to hear from you.
About the role
At Harbour Rocks, we’re not just about checking guests in – we’re about welcoming them into a world of memorable moments. Our Front Office team is searching for a Guest Services Agent who can elevate our guest experiences with new ideas, boundless enthusiast, and a passion for creating unforgettable stays.
As a Guest Services Agent, you will be the first smile our guests see and the lasting impressions they take with them. Your role is to ensure every guest feels welcomed home, and you will make their time with us remarkable by offering thoughtful, attentive services. Here is how you will help us achieve that:
* Represent the face of the hotel, offering a warm welcome to every guest who walks through the doors.
Follow best practices in all procedures and policies, ensuring seamless service at every touchpoint and committing to the hotels high standards. Embrace challenges with a smile and proactive approach, always finding ways to make our guests experiences even better. Work closely with the entire team, from Front Office to Housekeeping, Management, Sales, and beyond. Ensuring every detail of our guest’s stay is flawless. Always be aware and on alert of Workplace Health & Safety and hotel security practices to kepe both guests and staff feeling safe and cared for.
Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ’s largest and most diverse experiences company.
Skills & experience
* You’ve previously worked in a similar role and know how to create those magical moments that guests will cherish.
You hold a Responsible service of alcohol (RSA). You thrive on delivering exceptional guest experiences and take pride in making every interaction memorable. A true team player, you’re always ready to roll up your sleeves and work together to exceed guest experiences. Familiarity with hotel systems such as Opera Cloud and Infrasys is a plus, but your enthusiasm for learning and adapting is what really sets you apart.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.