Job Summary
This is a dynamic role that requires effective change management, capacity planning, incident management, risk management, and continuity planning within the ITIL framework to ensure end-to-end service delivery for enterprise systems in Queensland Health.
Main Responsibilities
* To establish and maintain highly effective working relationships with technical specialists, application specialists, vendors, and end-users.
* To provide timely application support activity reports to stakeholders.
* To assist in the development, maintenance, and deployment of application-specific guides, work instructions, and technical documents.
Key Capabilities and Experience
* Demonstrated ability in developing and promoting ITIL Service Management processes, including incident/problem/test/change and configuration management.
* Ability to provide high-level specialist advice on clinical enterprise applications.
* Capacity to ensure service delivery meets agreed service levels in a customer-focused ICT/Clinical Business environment.
Working Conditions
* Remuneration under the Award will apply for on-call arrangements.
* The position may require working at different sites.