The opportunity We have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams.
We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.
Who We Are Arise Hotels & Apartments manages approximately 3,000 self-contained and contemporary strata titled apartments.
Arise currently has an extensive portfolio across Queensland, Victoria, and Adelaide with more growth set to occur in 2022 and beyond.
As part of the Arise Hotel & Apartment group, there has never been a better time to join our rapidly growing company!
We are a dynamic team, positive and committed to achieving new heights in the industry.
What Your Week Looks Like Your role will be focused on providing high-quality customer service to our guests and residents during their stay.
You will provide timely and effective email and phone management, including answering inquiries from future and in-house guests.
Along with the checking in and out of arriving and departing guests, this role is essential for the smooth day-to-day running of the operation and integral to the guest experience.
You'll face challenging situations that will call upon your problem-solving skills and ability to be flexible and agile on the fly, whilst maintaining the integrity and reputation of our brand.
What We Need From You Minimum of 1 year's experience in the same or similar rolePrevious experience using RMS9 and Cloud Hospitality Software is an advantageStrong ability to use basic Microsoft Office systemsThe ability to problem solveThe ability to be resourceful and self-sufficientCan anticipate needs, be agile and flexible to ensure deadlines are metStrong customer service skillsEffective and efficient time management skillsStrong written & verbal communication skills, with a focus on detailWhat's In It For You Career progression;Immediate start;A growing company with ongoing career opportunities;Central working location close to public transport;Modern workplaces with higher-end products.#J-18808-Ljbffr