Directorate Support and Assistant Project Officer Grade 5/6 – SafeWork NSW Regulatory Capability and Harm Prevention DivisionGrade: Clerk Grade 5/6Salary range: $97,027 to $107,059Duration: Full-time ongoing/permanent roleLocation: Hybrid role based in Haymarket, Parramatta or Gosford with travel to other NSW locations occasionally requiredApplications Close: 1st April 2025 (9:59am)About the teamJoin Australia’s largest and high safety regulator helping to secure the safety of NSW workers and communities. Are you interested in using your administrative and project support skills towards achieving safer, healthier and respectful workplaces? This role is an exciting opportunity to work with the new SafeWork NSW Regulatory Capability and Engagement Directorate. The Directorate has a range of diverse functions including leading the state’s strategic approach towards Psychological health and safety, return to work, the Respect at Work Taskforce, healthcare and social care assistance sector and small business rebates. Working closely with other specialist and generalist SafeWork NSW teams, the Directorate is focused on raising awareness, uplifting workplace capability and supporting appropriate enforcement action under NSW work, health and safety laws.About the RoleIn this role you will be delivering administrative and project support to the Director and the Directorate (team of over 60 staff) which has multi-disciplinary teams across inspectors, education, communications, stakeholder engagement, project and policy officers.Your responsibilities will includeAdministrative support services to the Director and Directorate including but not limited to organising papers and logistics for meetings and forums, procurement and finance processes, organising and coordinating travel arrangements, ordering of stores, publications and equipment, preparation of correspondence and reports, managing emails and calendars and data entry and analysis.A range of project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects, in line with established project plans and objectives.Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, cost and quality indicators are in line with approved project plans.Delivering quality administrative services and negotiating workable timeframes, given competing customer and business demands and priorities.Addressing unforeseen issues, managing a high volume of work and the need to work independently.Responding to and resolving complex enquiries and issues to ensure the provision of accurate information, and the timely and efficient resolution of issues.Gathering and collating information for, and preparing documentation and reports.Coordinating and managing accurate records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.Developing, implementing and monitoring office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team operations in line with agency standards, policies and procedures.About youThis opportunity would suit a highly organised person with strong problem solving skills and the ability to work in a complex and high-profile regulatory environment. We are looking for someone that is passionate and committed to a career in Administration and Project Support. Prior experience in similar roles would be beneficial.The ideal candidate must have previous demonstrated administrative experience and be capable of:Ability to undertake research and analysis and contribute to the preparation of project plans and briefs.Demonstrated ability to provide prompt and comprehensive executive administrative support to the Director.Demonstrated ability to strategically manage the Director’s calendar and correspondence by exercising discretion and decision-making in a timely manner.Demonstrate advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high-volume environment with competing priorities.Ability to deal efficiently, effectively, courteously and confidentially with topical/contentious issues whilst maintaining expectations for operational efficiencies and fully recording emerging issues for escalation.Excellent written and verbal communications skills and exceptional attention to detail.Ability to work in a team, collaboratively and share information to achieve business outcomes.Ability to respond to and resolve enquiries both from internal and external stakeholders, providing information and resources and demonstrate awareness as to when an issue is required to be redirected/escalated to an appropriate person or business unit.Demonstrated ability to plan and prioritise outcomes and respond flexibly to changing circumstances.Extensive experience in planning events and the coordination of all logistics including technology for Directorate Meetings and Management Meetings. Engaging with internal and external stakeholders to prepare agendas, booking of venues, accommodation and catering.Ability to achieve results through the efficient use of resources and a commitment to quality outcomes.Ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support.What we need from youTo start your journey towards joining our team please click on the link below and attach your resume (max 3 pages) and cover letter (max 1 page).In your cover letter please share your motivation for applying for this position and your relevant skills.A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.For any enquiries regarding recruitment, please contact Flavia Gentile via flavia.rainerigentile@customerservice.nsw.gov.auSalary Grade 5/6, with the base salary for this role starting at 97027.00 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Flavia Raineri Gentile via flavia.rainerigentile@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 1st April 2025 (9:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact flavia.rainerigentile@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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