We are seeking a full-time Technical Support/Sales Admin Specialist who is passionate about technology and customer service. Based in our North Sydney office, this role reports directly to the Regional Customer Support Manager. This role requires a technically minded individual with strong problem-solving skills and a commitment to keeping customer satisfaction at the core of everything they do. Here’s a little taste of your challenge: Troubleshoot a wide range of technical issues, simplifying complex problems for non-technical users, resolving the issue during first contact if possible; Provide product information and effective technical and administration support through multiple channels (phone and email); Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behaviour; Pro-actively manage customer expectations; Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities; Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers; Handling of all administrative operations related to contract approval; Handling of customer complaints until they are resolved; Supporting the accounting department in clarifying billing and payment issues; Be the hero clients count on, delivering exceptional service and ensuring satisfaction in every interaction; Communicate effectively with both verbal and written skills to resolve issues and guide users; You will be responsible for handling of inbound calls to our support desk, logging tickets, triaging, and prioritising tickets, as well other assigned Service desk related tasks; Work with other team members to handle incoming calls and log service tickets; Provide a high level of Customer Service throughout all communications from the initial contact; Manage assigned service requests to ensure they are actioned within the associated SLA's; Collaborate with team leads and senior technical resources to grow your knowledge and further develop technical skills; Meet the team's response to resolution time targets. Who are you? There is no set route to become a Technical Support /Sales Admin Specialist at Bridgestone Mobility Solutions. But to be successful in this role, this is the kind of profile we have in mind: Technical understanding is an advantage, knowledge and understanding of electronics/auto electrics, or experience working with telematics, would be ideal; You possess impeccable written and verbal communication skills in English; Eager to learn new products and technologies and utilize your knowledge in a practical way; Ability to be both proactive and reactive, and remain detail-oriented even under pressure; Previous experience with CRM systems (such as SalesForce) is an advantage; 2 years experience in a similar position preferable; Confident demeanour and experience of working in a B2B environment; You are solution-oriented and have a positive attitude; You enjoy working in a team and in an international and dynamic environment; Excellent computer and administrative/organizational skills; Good interpersonal and communication skills, with the ability to adjust style to relevant audiences; Evidence of strong customer service skills with a professional approach; Be able to work autonomously, solve problems independently and escalate where necessary; Take pride in what you do, ensuring quality and accuracy. What can you expect? You will never get bored We move fast like a “start-up” but have the backing of a billion-euro company. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with. Different cultures. Our colleagues come from all over the world, with 55 nationalities and counting. Let’s not forget the good stuff: 20 annual leave days; Equivalent of 500€ gross to set up your home office; Birthday off and volunteering time off; Unlimited access to LinkedIn Learning; Employee Assistance Program; Access to Gofluent platform to learn new languages; Working from Abroad up to 2 months per year; Tyre discount. Who are we? We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility. The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions. Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in Tyres and rubber, present in Europe, the Americas, Australia and Africa. Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety. Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools. For further information, please visit webfleet.com. Follow us on Twitter WebfleetNews. For more information about Bridgestone in EMIA, please visit www.bridgestone-emia.com and Bridgestone newsroom. Want to join us? If that’s a yes, then please apply to say hi. Complete the online form and attachments in English