The Client
Lira Cleaning Service is a professional cleaning hospitality services business in Cairns city. They are looking for an experienced Hospitality Manager join their growing team.
The Role
This is a full time position with an annual salary between $70,000 to $80,000 depending on experience plus superannuation. The role is based in Cairns North in Far North Queensland.
Responsibilities
* Planning and coordinating cleaning services for special functions, sporting events, and entertainment activities
* Overseeing housekeeping operations and supervising cleaning staff to ensure high standards of cleanliness and hygiene
* Managing reservations and coordinating cleaning schedules based on client bookings and specific requirements
* Ensuring compliance with health and safety regulations, workplace safety, hygiene, and infection control standards
* Monitoring cleaning quality and conducting inspections to ensure all services meet high standards in presentation and hygiene
* Supervising and training staff, hiring, and overseeing cleaning personnel to maintain professionalism and efficiency
* Developing cleaning protocols and best practices for housekeeping and deep cleaning services
* Inventory and supply management, monitoring stock levels of cleaning products and equipment
* Managing client relationships, handling customer inquiries, complaints, and satisfaction surveys
* Ensuring compliance with liquor, gaming, health, and workplace safety laws in cleaning operations for hospitality venues
* Budget and cost control, managing operational costs including staffing, supplies, and equipment maintenance
* Scheduling and workforce planning, allocating cleaning staff for various shifts and peak times
* Implementing sustainability initiatives, introducing eco-friendly cleaning products and waste management strategies
* Crisis and risk management, developing response plans for emergencies like spills, contamination risks, or unexpected service disruptions
Requirements
* A bachelor's degree in hospitality management or a related field is preferred
* At least 4 years of experience in the hospitality industry, with a focus on hospitality and cleaning operations management
* At least 4 years of experience in housekeeping and facility maintenance
* At least 4 years of experience to lead and manage a team, including hiring, training, and performance evaluation
* At least 4 years of experience in budgeting, financial planning, and cost control
* Strong commitment to delivering exceptional customer service
* Exceptional organizational and planning skills, especially related to events and daily operations.
* Excellent verbal and written communication abilities
* Ability to identify and resolve issues efficiently and effectively
* Familiarity with cleaning and hospitality industry software systems
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