Job Description:
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The Alfred Health Outpatients Program delivers several non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The most significant component is the Specialist Consulting Clinics, which provide scheduled medical, nursing, and allied health services to non-admitted patients at all three campuses.
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About 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical, and other specialties.
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The Role:
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This position reports to the Administration Team Leader of the Referral-In Team. As part of the administration team for the Outpatient Program, the administration officer will effectively and efficiently perform various administrative, reception and clerical tasks to support and assist the day-to-day function of the clinics and health service.
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The role is to ensure that the service provides the best customer outcomes and meets both internal and external reporting requirements, including government requirements.
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The administration officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.
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Key Responsibilities:
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* Reception and patient enquiries
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* Clinic preparation and electronic appointment scheduling
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* Referral management and telephone support
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* Data entry and administrative tasks
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Qualifications and Experience Required:
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Demonstrated computer proficiency in MS Word, MS Outlook, and MS Excel
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Previous administration experience in a health setting
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Experience in managing calls in a high-call-volume environment
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Understanding of confidentiality and privacy legislation
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Knowledge of Cerner Programs
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Understanding of medical terminology
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Understanding and experience of Medicare billing processes
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Highly developed Customer Service skills
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Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
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Staff Benefits:
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Generous salary packaging and novated leasing available through Maxxia
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Access to health and wellbeing incentives
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Discounted health insurance
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Easy public transport access