We are seeking an experienced Level 1.5/2 IT Support Engineer for an onsite role in North Sydney, five days a week. This is an immediate start opportunity, initially covering leave for 3 weeks, with a high potential to transition into a contract role until the end of the year, supporting a key business project. Key Requirements: Minimum 4 years of IT support experience. Office 365 Knowledge. Knowledge of Windows 10/11. Experience with mobile device management for iOS. Familiarity with ServiceNow or similar incident management systems. Strong experience with Active Directory and Group Policy. Understanding of TCP/IP, DNS, DHCP, and other networking protocols, including VC systems. Proficiency in remote desktop support tools (e.g., TeamViewer, RDP). Hands-on experience with hardware troubleshooting and repair (desktops, laptops, printers). Knowledge of cybersecurity principles and best practices. Familiarity with cloud services (Azure, AWS). Experience with software deployment tools (SCCM, Intune). Understanding of backup and recovery solutions. Personal Attributes: Strong communication and interpersonal skills. Excellent problem-solving abilities. Ability to work independently and within a team. High attention to detail. Proactive and customer-focused approach. This organisation offers a great company culture, strong work ethic, and exciting projects. If you're interested, apply, and we can have a chat By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.