Mocka is a design-led furniture business that delivers exceptional products and experiences to our customers.
Join our passionate and dynamic team at Mocka! We're an online, design-led furniture brand dedicated to delivering quality, on-trend pieces and transforming spaces into places our customers will love. We are seeking a results-driven Ecommerce Trading Specialist to drive sales growth through our websites.
Position Overview: We're seeking an experienced and driven Ecommerce Trading Specialist to join our growing team. The ideal candidate will have a deep understanding of website performance, UX optimisation, merchandising, and advanced website analytics. With a primary focus on improving sales, increasing Average Order Value (AOV), and driving customer engagement, you will help to shape and execute strategies that will enhance our online store's overall performance.
This role is perfect for someone with a strong e-commerce background, who is passionate about driving results through data-driven decisions, including cross-selling, merchandising, personalisation, and UX improvements.
Key Responsibilities: Monitor and analyze website performance using GA4 identifying key areas for improvement. Conduct deep-dive performance reviews at both a holistic level and specific category/product level. Analyze customer behavior on-site and develop strategies to enhance the user journey and sales funnel. Implement strategies to optimize sales, increasing AOV, conversion rates, and overall revenue. Campaign management: Plan and build high performing landing pages to launch our new ranges and campaigns, including merchandising and shop the look. Monitor, analyse, and report on campaign performance metrics, using data-driven insights to inform strategic decisions and improve outcomes. User Experience & Website Optimization: Work closely with the design and development teams to improve the overall user experience (UX) on the website. Identify friction points in the customer journey and recommend solutions to enhance usability and conversion, participating in our CRO programme. Ensure the website layout and design reflect the latest trends and are optimized for customer engagement. Oversee the merchandising strategy, ensuring products are displayed effectively and appeal to the target audience. Develop and implement dynamic product categories, landing pages, and promotions to maximize sales opportunities. Continuously optimise product positioning and make recommendations to improve product discoverability. Strategic Initiatives: Develop and execute strategies to lift AOV through cross-selling, upselling, and bundling products effectively. Promote bundles and special offers across categories to boost overall cart values and sales. Use customer insights and competitive analysis to inform new promotional tactics, seasonal campaigns, and product strategies. Data-Driven Decision Making: Utilize GA4 and other analytics tools to generate actionable insights on website performance, user behavior, and customer preferences. Work with our Product & Analytics teams to interpret sales data, mine insights and build actions, reporting back on results. Prepare and present regular performance reports to senior management, offering insights and recommendations for optimisation. Track and measure KPIs such as AOV, conversion rates, customer acquisition costs, and retention metrics. Collaboration: Work closely with cross-functional teams, including Ecommerce, Product, and Creative, to ensure cohesive messaging and branding across all channels. Market Research: Stay updated on industry trends, competitor activities, and consumer behaviors to identify opportunities for growth and innovation. Team Guidance: Build a results-oriented work environment with the department, through education, collaboration and fostering a culture of continued excellence. Qualifications and Experience: Good to have: Degree in Ecommerce or Marketing, Data Analytics, Economics or Computer Science. 5+ years of experience in e-commerce trading, digital merchandising, or a similar role, with a proven track record of improving website performance and sales. Deep knowledge of Google Analytics 4 (GA4), and experience with other data analysis tools. Strong analytical skills with the ability to draw insights from data and translate them into actionable strategies. Strong understanding of user experience (UX) principles and website optimisation strategies. Experience in developing and executing merchandising strategies for an online retail environment. Proven ability to increase Average Order Value (AOV) and enhance conversion rates through strategic initiatives. Excellent communication skills, both written and verbal, and the ability to collaborate with cross-functional teams. Experience in e-commerce platforms and content management systems (CMS) is a plus. Familiarity with high AOV discretionary brands is highly advantageous. Ability to thrive in a fast-paced environment and manage multiple projects simultaneously. What We Offer: A dynamic and inclusive work environment. Hybrid working conditions, 3 days in-office and 2 days from home. How to Apply: If you're passionate about e-commerce and ready to make an impact, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.
Seniority level Mid-Senior level Employment type Full-time Job function Finance and Sales Industries Retail Furniture and Home Furnishings #J-18808-Ljbffr