Do work that Matters.
CommBank’s Financial Crime Operations (FCO) team is looking for a Senior Manager to join and lead our Financial Crime Operations team while being responsible for driving performance and playing an important role in protecting our community.
FCO is a team of 2000 Operations Professionals and is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime services.
FCO leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services: AML, CTF, KYC, Sanctions, Screening & Enhanced Customer Due Diligence (ECDD).
The Role.
As a Senior Manager Financial Crime, you will support key stakeholders across the Group in a highly regulated and fast-paced environment to effectively and efficiently manage its financial crime obligations.
This is an operational leadership role, leading Managers, Senior Analysts, and Analysts dedicated to performing Transaction Monitoring and Enhanced Customer Due Diligence and effectively combatting and disrupting financial crime while ensuring efficiency, quality, and high standards in our operational processes.
The role requires you to forge effective relationships and engage with both internal and external teams, including CBA & BWA Customers, Group Fraud, Financial Crime Compliance, and many other valued teams dedicated to directly supporting our customers and our operations work. You’ll utilize these relationships to manage operational risks and engagement for process enhancements and provide data & insights back to Senior FCO Leadership to make informed decisions.
Your impact and contribution:
* Manage the capability uplift of the team’s financial crime knowledge relating to AML/CTF & Sanctions processes and best practice by ensuring access to training and resources.
* Actively contribute to the Group’s goal of NPS+30 in 3 years by prioritizing our customers and their lived experience above all else.
* Responsible for the oversight and daily review of queue management and resource allocation.
* Develop and champion a change and continuous improvement culture within the team, identify opportunities to further optimize existing processes.
* Lead projects impacting the operational environment and ensure adequate training is in place to support the team.
* Maintain an up-to-date focus on financial crime and security-related trends and emerging issues.
* Manage risk and change across all Financial Crime-related projects which drives a material outcome.
* Understand and manage all controls and controls testing within the business by reviewing and providing oversight to ensure controls are effectively designed and documenting action plans and root causes in the event the control testing failed.
We’re interested in hearing from people who possess:
* Proven experience leading large teams at a Senior level with in-depth knowledge of Transaction Monitoring or ECDD.
* Demonstrable experience as a people leader, leading leaders and teams.
* Well-developed and attuned Financial Crime knowledge.
Your Development and Career Progression:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a values-driven organization, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility, and internal promotion.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 04/04/2025
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