Call Centre - Operations and Quality ManagerNewly created role in a dynamic, fast growing call centre environment.
The organisation provides a cost comparison service in the utilities sector and they are going through tremendous growth.
This is a hands-on role in a lean environment where you will be delivering training and driving operational change in the business.
If you are hands-on and would enjoy working in a fast-paced and dynamic growing business, then this role could be for you. Reporting to the Chief Operating Officer, some of your responsibilities will include:
Driving operational change and efficiencies in the businessAssisting with configuring and implementing Salesforce to enhance process efficienciesInvolvement in quality assurance activities including managing a small QA teamManaging 1 x customer care consultantRisk management and compliance activities including staying abreast of upcoming regulatory change that may impact business processesConducting training for sales representatives for existing and new processesThis is a unique role that combines operational change, assurance activities and strategy.
The ideal candidate will work closely with the executive team and play a key role in the business' growth initiatives. Candidate background and profile: Experience working in a call centre or sales operations environmentBackground in Operations Management, Quality Assurance and/or Risk and ComplianceDemonstrated prior experience with implementing operational changePrior experience conducting training activities to call centre and sales staffA strategic and analytical mindset to work with the management team to drive efficiencies and growthAn energetic and dynamic personality that likes to work in a fast-paced businessPrior experience using Salesforce will be highly regardedThis organisation has been rated in the top 20 companies to work for in Australia.
You will be part of a collegiate and collaborative engaging team.
Please APPLY NOW – interviews will commence immediately.
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