Job ID: 2907871 | Amazon Commercial Services Pty Ltd - F47
As the Content Manager for Learning & Talent Development (L&TD) for AU Delivery Services org, you will be responsible for developing, managing, and maintaining learning content across multiple platforms. This role combines strategic content planning with hands-on content development to support our learning initiatives across AU Delivery Services. You will work closely with Learning Coordinators, Operations teams, and WW stakeholders to ensure high-quality, consistent learning materials that drive operational excellence.
Key Job Responsibilities
1. Content Strategy & Development
1. Design and implement content strategy aligned with learning objectives
2. Create and maintain standardized templates and style guides
3. Develop multi-modal learning content (written, video, interactive)
4. Ensure content accessibility and compliance with standards
2. Project Management
1. Manage content development lifecycle from conception to deployment
2. Establish and maintain content calendar and priorities
3. Track content performance metrics
4. Lead content review and approval processes
3. Stakeholder Management
1. Collaborate with SMEs to capture and translate technical knowledge
2. Partner with Operations teams to ensure content relevancy
3. Maintain regular communication with key stakeholders
4. Facilitate content review sessions and feedback incorporation
BASIC QUALIFICATIONS
Bachelor's degree in Communications, Education, or related field
• 5+ years experience in content management or instructional design
• Proven track record of managing complex content projects
• Strong proficiency in learning management systems
• Excellence in written and verbal communication
PREFERRED QUALIFICATIONS
• Master's degree in related field
• Experience with multimedia content creation tools
• Knowledge of adult learning principles
• Experience in warehouse/logistics environment
• Project management certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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