About YouYou’re a detail-oriented professional who thrives in a dynamic, client-focused environment. Your passion for helping clients live enriched and connected lives drives you to excel in your role. You bring a proactive approach to your work, with a knack for problem-solving and a commitment to supporting multidisciplinary teams. As a Senior Administrator, you are efficient, organised, and calm under pressure, ensuring smooth operations within the therapy centre. You enjoy working collaboratively, setting and meeting goals, and providing excellent customer service in a supportive, flexible, and balanced workplace.About UsIndependent Support Management (ISM) is all about connection. Our Therapy Centre helps clients overcome challenges that impact their daily lives by connecting with a dedicated team, including speech pathologists, psychologists, physiotherapists, occupational therapists, and counsellors. At ISM, we listen, support, and make a difference in the lives of our clients and their families. Our team is committed to continuous learning and professional development, and we foster a culture that values creativity, growth, and high-quality service delivery. We are proud to offer integrated allied health services and are dedicated to providing excellence in care.WHY JOIN US?Located in Rockhampton, Queensland, ISM Therapy Centre offers a unique opportunity to enjoy a tropical lifestyle with easy access to bushland, beaches, and national parks. Our team benefits from a positive work culture, a strong focus on employee well-being, and professional development opportunities. We use advanced technology and systems that simplify processes, allowing our team to focus on what they do best—helping our clients. ISM is a well-established business with strong community connections and a commitment to excellence in both plan management and allied health services.About The RoleAs the Senior Administrator, you will be a key player in supporting the operational management of our therapy centre. Working closely with our therapists, management, and other stakeholders, your role will involve ensuring efficient administration processes, assisting with the coordination of therapy services, and supporting the team in meeting their goals. You will be responsible for maintaining records, managing client communications, scheduling appointments, and supporting the broader operational needs of the centre.Key ResponsibilitiesEfficiently manage busy administrative duties in a fast-paced environment.Ability to multitask and prioritise tasks effectively.Utilise previous administrative experience to streamline processes and improve efficiency.Experience in NDIS or health administration is essential for this role.Full-time position: Monday to Friday, 9 AM to 5 PM.Ability to problem solve and handle challenges with a solution-oriented approach.RequirementsProven reliability and ability to work consistently during business hours.Proficiency in touch typing and strong Microsoft Office skills.Excellent phone communication skills and a customer-centric approach.Positive "can-do" attitude with a proactive mindset.Strong problem-solving skills to address and resolve issues efficiently.BenefitsJoining a supportive and professional team environment.Opportunity for professional development and growth within the organisation.If you meet these criteria and are looking for a challenging yet rewarding role in administration, please submit your resume and cover letter to angela@ndism.com.au.
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