Medical Receptionist – TownsvillePart time (.7 per fortnight)This is a part time position in our Townsville Office with an immediate start available for the right candidate.This pivotal role provides the front line of our IVF unit and has the responsibility of guiding our patients through administrative and financial aspects of treatment.We are seeking an individual with outstanding customer service skills to join the team at QFG Townsville.Role ResponsibilitiesCoordinate patient bookings and appointments.Update and manage patient information databaseAnswer high volume of incoming calls in a professional and courteous mannerConduct individualised patient quotations and billingProvide support and assistance for patientsReceipting, bank reconciliation and invoicingOrdering of office suppliesCoordination of cleaning and maintenance within the QFG Office.Skills and ExperiencePrevious customer service preferably in a medical settingImpeccable communication skills (verbal and written) and a courteous phone mannerOffice administration and/or accounts receivableSound working knowledge of database systemsUnderstanding of patient confidentialityThe ability to build rapport with patientsEmpathetic and supportive natureKnowledge of IVF services (desirable but not essential)
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