Order Processing & Customer Support Specialist
Hallam, Full Time, Customer Service
Please Quote Reference Number 98382
* Customer Service or Administration background preferred
* Competitive remuneration aligned with experience
* Small energetic company
At Denbies Group, we take pride in delivering products that make people's lives easier and bring daily delight to consumers through our range of brands. Our products are available in major hardware stores and supermarkets nationwide, and we are committed to continuous improvement and innovation. We are a market leader in the Fire & BBQ category with our Samba and Ember brands, as well as having a strong presence in the Garden and Work Gloves categories with our Natures Harvest and Rhino Gloves brands. As a company, we prioritize growth, sustainability, and employee development, creating a progressive and collaborative work environment.
We are excited to welcome a customer focused Order Processing & Customer Support Specialist to our team.
You'll be responsible for managing the complete order cycle for retail partners, including DIY retailers, grocery chains, discount stores, and distributors servicing independent grocers. This role involves precise order entry, delivery tracking, credit processing, and occasional consumer product support. Proficiency with SAP is essential to maintain accurate records, ensure efficient order processing, and manage Electronic Data Interchange (EDI) functions.
Our ideal candidate will demonstrate:
* Previous customer service or administration experience
* Strong written and verbal communication skills for interacting with customers and retail partners.
* Excellent organisational and multitasking skills, with high attention to detail and accuracy.
* High level of integrity and professionalism.
* Ability to work independently and within a team.
* Problem-solving skills with a proactive approach to work.
* Ability to adapt and manage changing priorities in a fast-paced environment.
A competitive remuneration package is on offer and you will have access to on-site parking.
If you've been looking for an opportunity to make an impact in a small and energetic company, we would love to hear from you. Join Denbies Group and take your career to new heights!