About the Organisation
This leading technology organisation has offices across the globe and is a well-known household name. Located in Murarrie with onsite parking, this is an opportunity for an experienced Airconditioning Technical Advisor to join the network operations team responsible for effective service management activities in Queensland across their Aircon products business.
About the Role
* Monitor, evaluate and develop Authorised Service Centre and repair network ensuring KPIs and Customer Service standards are achieved.
* Maintain and achieve full regional service coverage for air-condition products ensuring repair quality and customer service standards are maintained at the highest level.
* Maintain high-level communication with State Sales team and provide appropriate solutions to support sales.
* Technical support including triage to Authorised service centres (ASCs) and other repairers.
* Onsite visit to Authorised service centres & Dealer service centres.
* Monitoring and support Spare parts stock utilisation in parts local warehouse.
* Resolving consumer escalated complaints.
About You
* Previous experience in similar role in consumer electrics.
* Demonstrated Account Management experience.
* ARC License.
* Ability to understand and communicate technical concepts.
* Ability to build and maintain long-term business relationships.
* Strong organisational & priority management skills.
* Problem-solving & conflict resolution skills.
* Able to cope with high-pressure, high-volume work environment.
* Able to meet tight deadlines.
What's in it for you?
* Generous discount on company products.
* Opportunity to join a global brand.
* Access to discounts and special promotions with retail partners.
* Access to wellbeing platform.
* Onsite parking.