Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilitiesWe are seeking a skilled and forward-thinking SCOM Administrator and Support Specialist to join our team. The ideal candidate will have a strong background in System Center Operations Manager (SCOM) administration, providing L2/L3 support for monitoring environments, and bringing thought leadership to help us drive innovation in monitoring and observability across the organization. You will be a critical member of the team in improving the reliability, performance, and observability of our IT infrastructure.Responsibilities:SCOM Administration & Configuration:Manage, administer, and maintain System Center Operations Manager (SCOM), ensuring optimal performance and availability.Configure, deploy, and optimize SCOM management packs and agents for monitoring diverse infrastructure components, including servers, applications, databases, and networks.Regularly perform system updates, patching, and troubleshooting to ensure SCOM is aligned with the best practices.L2/L3 Support:Provide L2/L3 support for monitoring tools, troubleshooting complex issues, and resolving escalations from L1 support teams.Work collaboratively with infrastructure and application teams to identify, diagnose, and resolve SCOM-related incidents and service requests.Proactively monitor and ensure high availability of systems, working to prevent downtime or system degradation.Monitoring & Observability Strategy:Lead and drive the thought leadership around monitoring and observability practices, including recommending the adoption of new tools, technologies, and methodologies.Continuously assess existing monitoring and observability strategies, and recommend forward-thinking improvements or automation to improve data collection, reporting, and alerting.Evaluate new trends and technologies in the monitoring space and advocate for cutting-edge solutions to enhance overall infrastructure visibility.Collaborative Leadership:Partner with cross-functional teams (DevOps, infrastructure, and security) to design, implement, and optimize comprehensive monitoring strategies across the enterprise.Assist in the design and implementation of proactive monitoring processes for cloud-native and hybrid environments.Ensure best practices are followed in the design and deployment of monitoring solutions, enhancing overall operational efficiency.Documentation & Reporting:Maintain comprehensive documentation for SCOM configurations, system architecture, monitoring dashboards, and incident management processes.Develop reports and visualizations that provide actionable insights into system performance and availability.Provide regular reporting to management regarding the health and performance of critical systems, highlighting any gaps in monitoring or observability.Let's talk about your capability and experience5+ years of experience working with SCOM administration, including setup, configuration, and ongoing management.Proven experience providing L2/L3 support for enterprise-scale monitoring solutions.Strong knowledge of monitoring principles and observability frameworks, including how to optimize alerting, reporting, and logging.Hands-on experience with cloud-based monitoring solutions (e.g., Azure Monitor, AWS CloudWatch) and hybrid cloud environments is a plus.Technical Skills:Expertise in SCOM management packs, agent configuration, and tuning.Strong experience with PowerShell scripting for automation and SCOM management.In-depth knowledge of Windows Server, SQL Server, and application-level monitoring.Familiarity with Performance Tuning, Capacity Planning, and Fault Management in monitoring systems.Experience with network monitoring tools (e.g., SNMP, WMI) is beneficial.Certifications:Microsoft Certified: Azure Administrator or Microsoft Certified: Azure Solutions Architect (preferred).ITIL or relevant certifications in IT operations (preferred).Soft Skills:Excellent problem-solving abilities and the ability to troubleshoot complex monitoring issues.Strong communication skills, both written and verbal, with the ability to communicate effectively with technical and non-technical stakeholders.Demonstrated ability to influence and drive forward-thinking solutions that advance monitoring and observability practices.A proactive, self-motivated approach with a strong desire for continuous learning and improvement.About CapgeminiAt Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.Our people are the key to making this vision a reality.