Front Office & Guest Services (Hospitality & Tourism) Full time We are Veriu Group (pronounced 'Very You')!Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.
We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history.
Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country.Our people are incredible because they're empowered to be themselves.
We're not about hierarchy or rigid structure.
Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth.
Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions.Now is the perfect time for like-minded people to join our expansion journey.
If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from you!Welcome to Punthill Little BourkePunthill Little Bourke is nestled right in the heart of Chinatown and is one of the best places to discover Melbourne's finest in culture and entertainment, with a choice of Studio, One and Two Bedroom Dual Key Apartments.65 ApartmentsConference room, laundry facilitiesDirect access to the Hotel ManagerResponsibilitiesReporting to the Hotel Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest.
No day will be the same, but each day you'll strive to:Oversee the front office including complaint escalation and problem-solving, team management and training, rostering & timesheet approvalsEnsure the front office provides a high level of guest services to guests at check-in, check-out, and during stayCreate new ways to leave guests with a lasting memorable experienceIdentify new sales leads and encourage the team to do the sameManage emergency situations in a safe and professional mannerBuild strong and authentic relationships with your teammates and our guestsAssist in managing events/functions of the hotelSupport the Hotel Manager in higher-level hotel management and admin tasks, preparing for a future Hotel Manager roleYou'll be someone looking for a long-term career with a growing, Australian-owned hotel group.
Access:National career growth opportunitiesAccelerated development in a variety of hotel management or corporate areasThe chance to join our Fast-Track Hotel Management Development programGenuine flexibility and job securityHigh performing culture that values relationships & individualityGenerous referral bonuses when you refer your friends to work with us (up to $1000)Discounts on accommodation across our networkDiscounts on private health insuranceAccess to our Employee Assistance ProgramAbout YouWe work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.The successful person must have:Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)First Aid Certificate (or be able to obtain before starting)Responsible Service of Alcohol Certificate (or be able to obtain before starting)Flexibility to work at various shifts throughout the week, including public holidays on rotation with other team membersDemonstrated experience leading a team with kindness to achieve outcomesDemonstrated ability to problem solve and manage escalated complaints with appropriate resolutionsHigh standards of attention to detail and communication skills (written & verbal)#J-18808-Ljbffr