An industry-leading global organisation in the automotive sector is looking for an experienced and driven Customer Service Manager to lead a dedicated team and enhance customer satisfaction.
In this key leadership role, you will be responsible for overseeing the customer service function, ensuring efficient operations, and fostering a customer-first culture.
You will provide mentorship, implement process improvements, and collaborate with internal departments to enhance service delivery.
Key Responsibilities: • Oversee the management of customer enquiries, orders, and issue resolution• Identify opportunities to improve processes and elevate customer satisfaction• Work closely with internal teams to streamline service delivery• Lead, coach, and support a high-performing customer service team• Track performance metrics and present reports to senior management on a monthly basis About You: • Previous experience in a Customer Service Manager role for 3+ years• Strong leadership, communication, and relationship-building skills• Passion for process improvement and delivering exceptional customer experiences• Proactive problem-solver with a hands-on approach• Background in a multinational environment is highly regarded Why Join Us?
• Onsite Parking• Have the freedom to make improvements when you see fit in the Customer Service Department• Career progression opportunities• Join in with regular social activities outside of work• Modern, open-plan office space• Employee Assistance Program on offerIf you're an experienced leader looking for your next challenge, we'd love to hear from you.Apply Now – Click the link to submit your application or contact Todd Elliott on 03 9535 2111 for a confidential discussion.