The March 2025 Customer Service Reception Essentials course is being held live and delivered online/virtually on Tuesday, 18th of March 2025, between 09:30 and 12:30 AEDT (Melbourne, Australia).Cost: $278.00 AUD ex GSTYour reception and front desk staff are the face of your business, shaping customer perceptions from the very first interaction.The March 2025 Reception Customer Service Essentials course is a highly practical 3-hour training session designed to give receptionists, administrators, and front-of-house employees the core customer service skills they need to create positive, professional, and seamless experiences - whether in person or over the phone.Perfect for new employees, those needing a refresher, or staff who have never received formal customer service training, this course delivers real-world techniques that go beyond generic customer service advice.Instead, it provides proven strategies to ensure every customer interaction is handled with confidence, efficiency, and warmth.Course Highlights:Designed to equip receptionists, front desk staff, and administrators with core customer service skills.Includes training for face-to-face, phone, and email interactions.Delivered live & online by Australia's top Customer Service trainer, Simon Blair. Course Modules: Service Psychology and StandardsHow to Discover & EducateHow to CloseEmail & Chat EssentialsThis course is ideal for:Medical ReceptionistsVeterinary ReceptionistsDental ReceptionistsHealthcare ReceptionistsOffice & administration staffPersonal Assistants & Executive Support staffWarehouse & logistics employeesFlexible Scheduling: Choose dates and times that suit your business, including outside normal working hours to minimise disruption.Private Training Options: Available for greater flexibility and tailored discussions.The March 2025 Customer Service Reception Essentials course is just $278 per person (ex GST) for 3 hours of live, interactive training.Invest in your team's success with practical skills they can apply immediately-without disrupting the workday!