About Us :
Jimboomba Turf is a leading provider of premium turf products in Australia. With over 50 years of experience in the industry, we are committed to producing turf of the highest quality and expanding the latest Zoysia and Bermuda grass cultivars. We take pride in our work and are committed to making a positive impact on the environment and the communities we serve.
About You :
Desirable - • Certificate IV in Sales or higher
Position Summary :
Our Business Purpose
Vision Statement:
To provide and guide the development of green spaces for every Australian home - where memories are created with friends and family and to better the planet.
Mission Statement:
To continue to be Australia’s leading and most trusted producer of high-quality turf grass, consistently providing lawns that are loved to families big and small.
We:
Are passionate about the turf and lawn industry and the power our people and our products have to make a positive impact on people’s lives.
Commit to the genuine care and wellbeing of our team, customers, suppliers and community.
Honour the integrity and commitment we have to our environment through sustainable business practices.
Supply an exclusive range of high quality drought-tolerant, water-smart turfgrass varieties.
Invest in ongoing research, development and education, with a commitment to growth and industry and business innovation.
‘’If you love what you do you never have to work a day in your life...’’
Purpose of this role
The purpose of this role is to assist customers in their query and convert incoming online, phone call and walk-in inquiries into sales. Follow up, accurate reporting and the ability to respond quickly are key attributes of this role.
A high level of customer care and service is required to ensure customers receive the warm, friendly Jimboomba way, with energy and optimism and a genuine interest in rapport building and meeting customer needs.
Excellent communication, presentation & interpersonal skills when interacting with customers (both on the phone, in person & online) is essential.
The ability to understand the differing needs of customers and offer advice and information on the products and services we deliver is essential.
This role will also require outbound calling and prospecting to seek new customers and help promote brand awareness in our hero regions to help place turf sales through a methodical, dogmatic commitment to our sales process.
A proven track record in sales and a commitment to deliver high levels of customer care are essential, as is experience with a Customer Relationship Management (CRM) system and workflows.
Key Requirements :
Essential Attitudes & Behaviours
* Trustworthy, honest & ethical
* High levels of customer service delivery
* Ability to problem solve
* Attention to detail
* Ability to work unsupervised
* Ability to work in a team
* Effective communicator
* Willingness to learn
* Good personal presentation & grooming. Jimboomba Turf uniforms as supplied, must be worn at all times
Essential Experience & Skills
* Proven track record in sales success, meeting targets, overcoming objections using strong sales methodology
* A love for all things green including horticulture, gardening, turf and lawn care
* Demonstrate a genuine interest in people and in high levels of customer care
* Desire for turf industry product knowledge to provide advice for customers in areas of turf varieties, DIY project processes (irrigation, lawn installation, site preparation and mowing).
* Ability to perform sales processes and a commitment to results driven outcomes - including a positive mindset around striving to attain agreed company sales targets and accountability of agreed KPIs
* Negotiation skills
* Methodical with administrative tasks required to perform the role at high levels
* Proven track record in relationship management/ability to get along with all walks of life
* Effective organisational skills with attention to detail and an ability to prioritise workload
* Sound oral and written communication skills
Essential Knowledge & Qualifications
* Intermediate knowledge of MS Office Suite
* Working knowledge of CRM
* Driver’s license (car)
Desirable Experience & Skills
* General knowledge and understanding of farming principals
Desirable Knowledge & Qualifications
* Certificate IV in Sales or higher
* Forklift Licence
Job Responsibility :
As listed above
Additional information
Responsible to: Sales Manager
Accountability: General Manager
Authority: Access all areas & weekend access
Key Relationships:
Director Leadership: Sales Manager
Support & Specialist Relationships: Sales Support / Transport & Logistics Manager / Marketing Team
Location/Travel
Location: Allenview Qld
Travel: Attendance at industry conferences or staff training may also require flying/driving interstate
Tenure
Permanent Full-time Salary
Hours of work
38hrs per week
Saturday morning work as required as per agreed roster
Grade/Classification
Level 3
Job Functions :
Customer service / sales - inbound
Job Benefits :
Great team culture where we work surrounded by beautiful grass everyday. No concrete jungle here.
Selling Point :
Premium Turf Products
Contact :
Renee Davidson