About Care Vicinity CareVicinity is dedicated to expanding care options for recipients, addressing workforce shortages, and delivering superior value in care services. Our mission is to ensure that every individual receives the quality care they deserve, while also empowering support workers.CareVicinity was created with a single mission: to offer flexible, affordable, and empowering in-home care for Australians needing aged or disability support. Inspired by personal experience and a commitment to community, our founders envisioned a service that places control, quality, and personal connection in the hands of those who need it most. CareVicinity strives to provide a supportive platform for both care recipients and support workers, making it easier than ever to access meaningful, personalised care within our communities.Trilogy Care, on behalf of Care Vicinity, supports the hiring process for this role.About the RoleCare Vicinity are seeking a driven and compassionate individual to join our Coordination team. As a Care Coordinator, you’ll serve as the primary point of contact for our veterans to ensure their care needs are met with efficiency and empathy. In this full-time position (8:30 am – 5:00 pm, Monday to Friday), you’ll play a pivotal role in coordinating provider services, managing recipient budgets, and delivering exceptional customer care — all from our vibrant Bowen Hills office.No prior healthcare experience? No problem! With a background in customer service (including call centres or similar roles) and a willingness to learn, we’ll provide you with all the training you need to excel. Job Description
Manage a caseload of 100 care recipients.
Be the trusted liaison for care recipients, maintaining consistent communication and addressing queries.
Organise and coordinate a variety of support services (e.g., personal care, cleaning, allied health) tailored to individual needs.
Monitor and manage care recipient budgets, ensuring financial accuracy and compliance.
Work closely with internal teams (compliance, finance, and accounts) to facilitate seamless service delivery.
Document all interactions and maintain accurate care records.
Conduct monthly check-ins with care recipients to ensure their satisfaction and wellbeing.
Skills and Qualifications
High school diploma or equivalent.
Previous experience in customer service, administration, or coordination roles (highly regarded).
Excellent communication and interpersonal skills, with a focus on service.
Strong organisational abilities and attention to detail.
Proficiency in Microsoft 365 and the ability to quickly learn new systems.
A positive attitude and adaptability in a fast-paced environment.
Care Vicinity Benefits
New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants, and supermarkets.
Enjoy a vibrant team culture and active social events calendar.
Opportunities for career mapping and professional development within the company.
Total support from your managers and accessible services to help you thrive in both your work and personal life.
Employee Assistance Program (EAP) support for you and your immediate family members.
Discounts available to employees for everyday expenses, including groceries, fuel, bills, and wellness activities.
Mandatory Requirements
Current federal police clearance (issued within the last 12 months).
Valid Australian work rights (e.g., passport, birth certificate)
Unlock Your Potential with Care Vicinity Join a purpose-driven team to build a Care Vicinity legacy that prioritises veteran choice. We are dedicated to making a positive impact on the lives of our veterans, their families, and our team! This purpose-led work, combined with our commitment to continuous improvement and positive change, will help unlock your potential and take your career to the next level.