RESORT ATTENDANTHamilton Island has a range of hotels, outlets and facilities that offer guests an opportunity to relax and enjoy the island within beautiful surroundings.As a Resort Attendant for Reef View Hotel, your role will primarily focus on the high standard of cleanliness, presentation and hygiene in assigned areas and providing service in an enthusiastic and friendly manner meeting productivity standards and guest satisfaction needs.Resort Attendants may be allocated to work across various locations at Hamilton Island.Your Role Respond to guest and staff needs in a prompt and courteous manner ensuring guest satisfaction is met at alltimesEfficiently clean assigned number of rooms or areas in keeping with departmental standards, with a focus on tiles, ceilings, carpet, mattresses and seatingEnsure lost property items are recorded and handed to the relevant Manager / Supervisor in a timely mannerEnsure vehicles and / or service areas are stocked, replenished, clean and tidy at all times including disposing of all rubbishappropriatelyAdvise relevant supervisor or manager of any stock shortagesSecurerooms,ensuringalldoorsandwindowsareclosedwhenroomcleaniscompleteResponsible for inspection of common rooms, communal kitchens and laundry facilities ensuring the standards of cleanliness and presentation are maintained and meet SOP'sAssist with mentoring new staff members in processes, standards and efficiencies as per departmental procedureEnsureallcommonareas,including resortlobbyareas,toiletsandwalkwaysaremaintained,cleanandfreeofdebrisatalltimesEfficiently clean the guest areas of the resort pools, guest dining precinct and retail areas maintaining department standardsReport any damage, safety hazards or maintenance requirements to appropriate Supervisor orManagerTeam effectiveness – act as a positive influence and work as part of a teamWork, Health & Safety (WHS) – follow all HIE WHS Policies & proceduresUndertake any other tasks commensurate with roles and responsibilities and as directed by your Manager or Supervisor About YouEssential to this role is your impeccable grooming and presentation, a reliable and positive attitude, and flexibility with work hours.At times you may also be required to provide tourist and local knowledge to guests, and assist in other departments.You will also have: Excellent communication and interpersonal skills Must be reliable and flexible in terms of rosters and shift work Must have a friendly and enthusiastic attitude Must be a team player Ability to work autonomously early in the morning and late at night Strong work ethic and good eye for detail