Join to apply for the Customer Service Rep-Australia role at WIDIABe among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About KennametalWith over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com.ResponsibilitiesManage customer quote and order by standard proceduresProviding the product availability, lead time, shipping information to external customers in a timely mannerProactively track open orders and keep close contact with plant planners to ensure on-time delivery. Raise and follow through expedite and escalation requests for customer urgent orders.Coordinate with warehouse and logistics staff to arrange on-time shipmentEnsure customers are proactively notified of changes in order status. Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned areaManage customer complaints in CRM system, arrange product repair, return/exchangeMaintain the customer master data correctlyCompile data and prepare reports in standard formatFiling of documents as per legal requirementsSupport complex project ordersContribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)RequirementsFluent in EnglishBasic commercial knowledge including pricing, finance, shipping, and export/importBasic mechanical technical knowledge is a plus (not compulsory)Min. 3-5 years related working experienceProficient in Microsoft Word, Excel, PowerPoint, etc.System processing experience is a must, better if SAPGood communication skillsCapability to handle multiple tasks and responsibilitiesPossess a positive attitude and has a customer-centric mindsetSeniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionOtherIndustriesMachinery ManufacturingEqual Opportunity Employer
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