Manager, FCC Customer Escalations
We operate under a hybrid-working model allowing our employees flexibility to work in the office and at home.
You are passionate about Financial Crime
Be part of a dynamic team with a collaborative culture
Clear career growth and development pathways
See yourself in our team
The Financial Crime Compliance (FCC) team is accountable for the development, implementation and ongoing leadership of the group’s financial crime shared services. FCC leads the Group’s approach to managing AML / CTF, Sanctions and Anti-Bribery and Corruption risks and obligations.
Do work that matters
Reporting to Senior Manager FCC Escalations, you will provide services to support the Group in the effective and efficient management of financial crime. This will mean working closely with our customers, stakeholders and colleagues to provide financial crime related advice on strategic projects.
Your contribution will safeguard our Customers and the Group through the disruption of Financial Crime related activities. This will be achieved by ensuring the Groups risk appetite in the management of financial crime risk is applied in a consistent manner across the Customer population.
On any given day, you will
* Conduct a comprehensive risk assessment of customer, sanctions payments or trade escalations from Financial Crime Operations (FCO) or the Business Unit (BU).
* Provide prompt decisioning of customer, sanction payments or trade escalations for the Group.
* Support internal stakeholders across the Group to proactively identify, manage, and mitigate the financial crime risks of the business.
* Prompt escalation of financial crime related matters to the relevant FCC Personnel as necessary.
* Identify potential improvement and/or efficiency opportunities across the team.
* Assist in the development and delivery of relevant MI reporting including reports of financial crime themes and trends identified throughout the escalation process.
* Conduct quality assurance reviews of escalations completed by the team or the BU to meet compliance / audit requirements and provide feedback as necessary.
* Monitor and identify key issues (and potential issues) in the Financial Crime landscape.
* Provide training and reference materials to Financial Crime Operations on trends and themes identified as required.
* Assist in the execution of financial crime compliance business plan.
We’d love to hear from people who have
* Solid experience in a compliance, AML / CTF, Sanctions and ABC role (essential).
* Understanding of the financial crime regulatory framework with some technical knowledge of the AML / CTF, Sanctions and ABC risk environment (essential).
* Strong critical thinking skills and ability to apply sound judgement to risk based assessments and decisions.
* Excellent communication skills with proven ability to influence stakeholders at all levels.
* Strong focus on accuracy and attention to detail.
If this sounds like your next career opportunity, we’d love to hear from you!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 27/04/2025
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