Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.
Our OTR (Off The Road) Tyres are manufactured specifically to customer requirements selecting from BMSA’s broad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load & operating variables. Bridgestone tyres are supported by a range of products & services including iTrack tyre pressure & temperature monitoring as well as wheel/rim supply & repair.
Our mission: Serving Society with Superior Quality
To support our mission, we seek to fill a Technical Product Support positionto work out of our Head Office in Sydney Olympic Park.
The Benefits
* Competitive salary & career development within the global Bridgestone business
* State-of-the-art office with free gym & end of journey amenities
* 5 days extra leave every year after 2 years of employment
* An extra 5 days leave as a one off at each 5 year employment milestone
* Health checks / free flu shots
* Product discounts on Bridgestone Tyres
* Additional benefits & staff discounts
The Role:
* Promote Bridgestone OTR tyres, iTrack & BMSA related products to existing & potential customers
* Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements
* Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
* Troubleshoot technical & operational issues for customers & BMSA personnel
* Identify new product & product improvement opportunities for OTR tyres or iTrack
* Plan, organise, conduct & summarise field trials of new & current products including tyres or iTrack
* Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties
* Develop & maintain a database to improve market intelligence
* Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales
* Work with the iTrack technical support team across back-end support, rollouts & troubleshooting
About You - Essential
* A minimum of 2+ years of experience in technical support or related field
* Demonstrated ability to analyze problems, think critically & provide effective solutions
* Knowledge of Microsoft office programs with advanced Excel skills
* High level data analysis and manipulation skills
* Excellent communication (verbal/written)
* Strong commitment to safety of yourself & others
* Patience & flexibility for frequent travel
* A valid driver’s licence
* Current work rights in Australia
About You – Preferred
* Tertiary qualifications in engineering or similar
* Ability in computer programming & managing databases
* Exposure to OTR tyres or the mining industry
Join a global leader and take on your next professional challenge!
Apply today, immediate start.