Product Management & Development (Information & Communication Technology)
Full time
We are seeking a skilled CRM Product Support & Solutions Specialist to provide comprehensive support for LexisNexis Interaction CRM and its integrations, including Windows operating systems for these products.
The role focuses on current on-premises CRM instances in Australia and the UK.
Background skills in supporting disaster recovery (DR) for CRM and managing the product lifecycle are essential.
Experience in transformation from on-premises to cloud is highly desirable as part of the roadmap but not essential.
We offer a flexible working environment and can consider this role to be based remotely, with access to a local office.
About You:
* Expertise in Interaction CRM: Extensive experience with LexisNexis Interaction CRM, including configuration, troubleshooting, and administration.
* Interaction Modules: In-depth knowledge of various CRM modules, such as IQ, Opportunities, Engagement, and other relevant modules to maximize the CRM's capabilities.
* Contact Management: Expertise in managing and optimising the contact management functionality within Interaction CRM to ensure effective and accurate client relationship tracking.
* On-Premises and Cloud SaaS Knowledge: Proven experience supporting both on-premises and cloud-based SaaS applications, with a strong understanding of hybrid environments.
* Product Ecosystem Knowledge: Proficiency with related products like eMarketing solutions, Qorus, and SharePoint Online, including support and integration.
* Database and Web Management (SQL, IIS): Strong proficiency in SQL for database management, tuning, and reporting, with experience managing IIS and XML for web application support and system integration.
* Data Analytics & Reporting: Ability to manage data quality and integrity, deduplicate data, and generate actionable insights through data analytics.
* CUSTOMER-CENTRIC APPROACH: Strong interpersonal skills with a focus on user satisfaction, delivering effective technical support and training.
About Ashurst:
Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years.
We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm.
Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law.
What makes Ashurst a great place to work?
* Competitive remuneration with the flexibility to reward high performance.
* Complimentary gym memberships.
* Corporate health plans.
* A global professional development offering for all employees.
* An industry-leading programme that celebrates diversity and inclusion.
* We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.
* We aim to recruit, retain and promote the best people from the widest possible talent pools.
* We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.
* Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence.