Kvadrat was established in Denmark in 1968 and has deep roots in Scandinavia’s world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing, design textiles, rugs, acoustics and window covering solutions for both commercial and residential interiors.We are currently seeking a Customer Service professional to support our clients and sales team. Our focus is to provide the absolute best customer service in the industry. We offer a unique opportunity to be part of an organization with a global footprint.Your Main Responsibilities Will IncludeSupporting two commercial sales managers and one residential sales managerHigh level of showroom support when clients visit.Order processing, from receipt of order to delivery, invoicing, and preparing shipments via Microsoft D365Follow-up on invoicing and payment issues with customersRegular administration of data input and updates including customer/meeting/project informationAdministrative support to the sales team (e.g. meeting the clients if necessary)Regular communication with customers - both verbally and in writingAssistance in project management/engaging with contractors when neededWelcoming guests at the showroom Supporting colleagues for marketing events if necessaryProactively engage with clients, customers and all processes to assist the sales team to achieve our sales targets.Your profileYou have at least 2-3 years of experience with order processing or customer serviceYou have experience working with the textile or furniture industryYou have experience navigating within an ERP systemYou are structured and well organized, positive and proactiveYou are honest, patient, detail-oriented, open-minded and service-mindedYou have a strong sense of responsibility and a great passion for your workYou are willing to acquire new skills and to face new challengesYou are a solid team player, but also thrive when working independentlyKnowledge And Skills RequiredBachelor’s degree or higherExcellent communication skillsSkilled in the Microsoft Office SuiteExperience with a CRM system(s)ApplicationPlease submit your application through the form below. If you have any questions about the position, you are welcome to reach out to Angel Rosas, Customer Service Manager at aros@kvadrat.org.We are KvadratKvadrat was established in Ebeltoft, Denmark, in 1968 and has deep roots in Scandinavia's world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing design textiles, rugs, acoustic and window covering solutions for both commercial and residential interiors.Our products reflect our commitment to colour, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world’s most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China.At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects, and artists, including Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman Signer, as well as Patricia Urquiola.We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality-driven in all decisions and actions, to act according to our mindset of ‘strong teams – one company’, to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect.Kvadrat is a company with high ambitions both for our people and our growth. We are committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.www.kvadrat.dk
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