Your new companyJoin a dynamic Participant Experience Design division, the driving force behind the Participant Service Improvement Plan and Participant Service Charter. The mission? To design and deliver top-notch service improvements, ensuring quality outcomes and an enhanced experience for all participants.Your new roleThe Service Design role is crucial in the team, leading initiatives and managing workflows. With a considerable level of autonomy, the Service Designer will have the freedom to exercise initiative and judgment while interpreting legislation and policy to achieve outstanding outcomes. This will include:Research & Insights: Dive deep into researching and identifying insights that contribute to our Agency's understanding of information.Co-Create & Document: Partner with team members to co-create and document current state service through design and research, identifying participant and staff experiences and business processes.Advocacy: Champion the voices and experiences of participants and stakeholders throughout our work processes.Design-Thinking: Co-facilitate design-thinking sessions with service users to design and test future service processes, channels, and experiences.End-to-End Service: Oversee end-to-end service experiences in line with the Digital Service Standard, ensuring changes are participant and staff-focused and consistent across various touchpoints.What you'll need to succeedProven experience in service design and improvementExceptional initiative and judgmentExcellent communication and stakeholder engagement abilitiesExpertise in design-thinking methodologies and practicesAbility to conduct thorough research and translate insights into actionable improvementsExperience in facilitating co-creation and design-thinking sessionsWhat you'll get in returnThrough Hays, this role offers you an attractive hourly rate and an opportunity to progress in your career as well as:Weekly pay cyclesNominated choice of superannuation fundOnline time sheet submission and approvalNo hidden costs or payroll deductions for our servicesRegular contact with consultants throughout the duration of your assignmentFlexible working arrangements, as well as opportunity to work from other sites.What you need to do nowIf you're interested in this role, forward an up-to-date copy of your CV to:QLD Region: Krystal Smith at Krystal.Smith@hays.com.auOther states: Lillee Keane at Lillee.Keane@hays.com.auIf this job isn't quite right for you, though you are looking for a new position, please contact us for a confidential discussion and visit our website www.hays.com.au to review our current list of available positions.Seniority levelMid-Senior levelEmployment typeContractJob functionDesign, Marketing, and Strategy/PlanningIndustriesGovernment Administration and Public Relations and Communications Services
#J-18808-Ljbffr