**Company Overview**
Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties. The company operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
**About Minor Hotels AU & NZ**
We are a proud leader in strata titled accommodation management, with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
**Job Summary**
We are seeking full-time Guest Service Agents and Night Guest Service Agents to join our team at Oaks Gold Coast Calypso Plaza Suites in Coolangatta.
**Key Responsibilities**
* Provide Exceptional Guest Service: Greet guests warmly and efficiently check them in, addressing any immediate needs or inquiries.
* Maintain Clear Communication: Communicate clearly and courteously with guests, colleagues, and stakeholders across various channels.
* Process Reservations Accurately: Utilize property management systems to ensure seamless scheduling and availability.
* Act as Primary Point of Contact: Offer prompt assistance, resolve issues, and provide personalized recommendations to enhance guest experiences.
**Working Conditions**
The hourly rates for this position are:
* Monday - Friday: $25.80 per hour (excluding super)
* Saturday: $32.25 per hour
* Sunday: $38.70 per hour
**Qualifications**
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
**Additional Information**
Our team benefits include:
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
* Access to Minor Hotels ANZ paid parental leave benefits
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
* Additional paid leave including Birthday and Study leave