What are you going to do
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This role offers a 20-hour work week based in Hobart and will be on a contract basis.
Introduction
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In this role, you will deliver information technology solutions to the wider business while maintaining a strong customer-focused attitude. This includes providing end-user support to staff via help desk methods of contact and in person.
Essential skills and knowledge
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Key Responsibilities
* Action IT Support Requests
* Deliver training and support for new and existing systems
* Administer and set-up new profiles and maintaining user accounts
* Infrastructure and maintenance of Windows Servers, Office365, Sharepoint, Active Directory
* Create, update and maintain documentation and processes of ICT systems
* Liaise with third party support and equipment vendors
* Assist and collaborate on IT projects, upgrades and systems
* Review and respond to network monitoring and event notifications
* Manage and configure organisation wide telephony systems (Telstra TIPT) and call centre, including physical handsets and softphone applications
To be successful in this role, you will also have:
* Excellent customer service skills
* A commitment to continuous improvement
* Strong problem solving skills