You're agile, keen and open to meaningful work and opportunities that come your way. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand.Help us foster satisfaction and service experiences that transform lives of our community.In this role, you'll: You'll be part of the Procurement Team within Transport Shared Services Service Centre based in Wagga Wagga.You will service a variety of Internal and external staff via telephone, live chat and email.You'll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions, and escalating where necessary in a timely manner.This is a temporary position until 11th May 2025 at this stage. About you You have worked for an established organisation providing customer service either face to face or over the phone.You're process driven and able to ask the right questions to find a solution efficiently.You're comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously.Who we are Transport for NSW provides a safe, integrated, and efficient transport system.We connect people, communities and industry every day.Our workforce is as diverse as the community we serve.This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days. What are you waiting for…?Connect with us.Apply now! People living with disability are supported throughout the recruitment process and at work.Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. #J-18808-Ljbffr