Join our Iconic Retail Brand and be the driving force behind personalized customer experiences that keep shoppers coming back for more About The Company Our client is proud to be a leading, iconic retailer with a rich history of delivering exceptional shopping experiences. As a household name, they strive to connect with our customers in meaningful ways, providing them with personalized, engaging, and rewarding experiences. We are looking for a CRM Executive to join our team and help us elevate our customer relationship strategies. Job Overview The CRM Executive will play a key role in developing and executing customer relationship management strategies to enhance customer engagement, loyalty, and lifetime value. You will work with cross-functional teams to create personalized marketing campaigns, analyze customer data, and optimize our CRM tools to deliver exceptional experiences that keep customers coming back. Key Responsibilities CRM strategy implementation : Execute the overall CRM strategy to ensure alignment with business goals, driving customer engagement and retention. Loyalty program support : Responsible for loyalty program operations. Contribute to the development and management of customer loyalty programs, offering new ways to reward and engage our loyal customer base. Product Ownership : Plans, business cases, and implements product enhancements. Data-driven insights : Work closely with the analytics team to gather insights from customer behavior, transaction history, and preferences to improve CRM performance. Customer journey mapping : Assist in mapping the customer journey and identifying opportunities for improving engagement at each touchpoint. CRM platform management : Manage the day-to-day operations of the CRM system, ensuring data integrity, accuracy, and optimal use of customer data. Collaboration : Work closely with the marketing, merchandising, digital, and retail teams to ensure CRM activities are fully integrated with wider marketing efforts. Reporting : Provide regular reporting on CRM performance, including key metrics such as open rates, conversion rates, customer retention, and ROI. Qualifications Experience being responsible for loyalty program operations is essential. 2 years of experience in CRM, direct marketing, or a related field, ideally within the retail industry. Experience with multi-channel campaign management (email, SMS, mobile). Proficiency in using CRM tools and software (e.g., Salesforce, HubSpot). What We Offer Competitive salary and comprehensive benefits. An opportunity to work with a market-leading, iconic retail brand. A dynamic and fast-paced work environment with career growth opportunities. Employee discounts and perks. How to Apply Click 'Apply Now'