Vetroblu Hotels, founded in 2017, excels in delivering premium hotel management services. Renowned for our meticulous attention to detail and adaptable designs, we guarantee exceptional comfort in prime locations across Perth. Our properties, including Ramada Vetroblu Scarborough Beach, Airport Apartments by Vetroblu, and Baileys Parkside Motel by Vetroblu, cater to a variety of needs, from one-night stays to extended visits, accommodating all budgets. Whether you're traveling for business, leisure, or relocation, our modern facilities are designed to meet all your accommodation requirements.
Role DescriptionThis is a part-time, on-site role for a Guest Service Agent located in Perth, WA. The Guest Service Agent will be responsible for greeting guests, managing check-in and check-out processes, handling reservations, and providing exceptional customer service. Daily tasks include responding to guest inquiries, coordinating with housekeeping and maintenance staff, processing payments, and ensuring guest satisfaction throughout their stay.
QualificationsCustomer Service and Hospitality skills including Communication, and Problem-Solving skillsIntermediate Admin skills with experience in handling financial transactions desirableExperience with Reservation SystemsExperience using RMS Cloud PMSCheck-In/Check-Out procedures and Front Desk OperationsAbility to Manage Multiple Tasks efficiently and work in a high-paced environmentStrong Interpersonal skills and the ability to collaborate effectively with team membersAttention to Detail and Organizational skillsProficiency in using Office Software and Basic Computer skillsFlexibility to work various shifts, including weekends and holidaysHigh school diploma or equivalent; additional qualifications in Hospitality Management are favorablePrevious experience in the hospitality industry is beneficialSeniority levelEntry level
Employment typePart-time
IndustriesHospitality
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