Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel.Product Service Engineers are responsible for assisting, identifying, and correcting product deficiencies, improving product design, and adapting improvements to products in the assigned area.Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organization appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.Your main responsibilities will include:Field follow and support for New Product Introduction.Identifying and correcting product deficiencies, improving product design, and adapting improvements to products in the assigned area of responsibility using the CPI and DSN processes.Maintaining technical liaison between Caterpillar and Dealers utilizing the Caterpillar DSN system.Preparing Failure Analysis, Summary Reports, initiating & reviewing Problem Lists, and informing appropriate persons on problem solutions.When a product problem is solved, initiating a Technical Information Bulletin, Service Magazine, or Service Letter to notify field and dealer personnel, and providing a basis for publication to dealers.This position will include travel to Customer mine sites for field follow and investigation.Key Skills Required:Customer FocusData Gathering & AnalysisService ExcellenceConsultingEffective CommunicationsProblem SolvingRelationship ManagementTechnical ExcellenceTop candidates will also have:Strong Electrical and/or Mechanical aptitude, from a degree or trade background.Strong background in machine Electrical and/or Mechanical knowledge.Excellent communication skills with technical clients, good interpersonal skills, and the ability to influence and motivate others.Engineering or manufacturing background plus familiarity with materials, equipment, and processes.College or university degree or equivalent experience.Additional information:The primary location for this position is Burnie, Australia.Relocation or work visa sponsorship are not available for this position.Working environment – office based position.20-25% Travel – domestic and international.Posting Dates:March 13, 2025 - March 30, 2025Caterpillar is an Equal Opportunity Employer (EEO).Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr