At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional outcomes.This exciting new position at New Horizons has been recently created following our recent company restructure.What’s in It for You?Professional Development: Opportunities for continuous learning and career growth.Supportive Team Environment: Work with a collaborative and motivated team.Innovative Culture: Be part of a forward-thinking organization that values creativity and innovation.Flexible Work Arrangements: Enjoy a balance between work and personal life.Community Engagement: Make a positive impact in the local community.Diverse and Inclusive Workplace: Work in an environment that values diversity and inclusion.Why Join New Horizons?We’re committed to creating a workplace that supports your growth, work-life balance, and overall well-being. Here’s what you’ll enjoy:Salary Packaging: Up to $15,900 annually, maximizing your take-home pay.Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month!Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.Development Opportunities: Build your skills through internal and external training.The OpportunityWe seek a dynamic and experienced Program and Experience Lead to lead and support regional functions like Rostering and Allocations, Workforce planning, HR, risk, and IT, with Service Delivery, ensuring efficiency and collaboration on ground with both customers and staff, and facilitation of positive and productive relationships between our head office teams and our frontline employees.Your role will involve:Leading frontline teams, ensuring clear communication and shared goals.Identifying skill gaps for capability uplift programs.Aligning rosters with operational demands, preventing conflicts.Addressing staffing challenges to meet business needs.Mentoring teams, ensuring policy compliance.Supervising staff and volunteers on complex tasks.Implementing procurement and finance policies smoothly.Balancing budget and resource needs.Building strong networks with stakeholders.Coordinating service delivery with corporate initiatives.Working with corporate services like Finance, IT, and WHS.Managing cross-functional challenges.Ensuring compliance with legislation and standards.Leading quality improvement initiatives.Compiling accurate reports on service delivery and compliance.To be successful in this Program and Experience Lead role, candidates must have the following:A relevant degree or equivalent experience in business, human services, or a related field.Experience in leading cross-functional teams and managing operational alignment between corporate and service functions.Ability to manage and plan work autonomously and exercise judgment in problem-solving and decision-making.Compliance Knowledge: Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations.Pre-employment Checks:National Disability Insurance Scheme Worker Check;Working with Children Check (or any equivalent check available in the State or Territory in which your employment is based); andNational Police Background Check that discloses your suitability to have unsupervised contact with vulnerable groups of people.If this sounds like you, please apply directly.
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