Take the next step. Be part of something bigger at Suncorp. Join Our Team as a Claims Manager - Terri Scheer Division Location: Adelaide, Australia Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition to our dynamic team in Adelaide on a permanent full-time basis. Your Responsibilities: Efficiently Manage Multiple Cases: You'll oversee a diverse portfolio of claims, ensuring customers are kept informed at every stage of the claims process. Thoroughly Review and Process Claims: Collaborate closely with customers, assess losses, and make informed decisions to facilitate claims settlements. Nurture Meaningful Relationships: Build, strengthen, and maintain positive relationships with both internal and external stakeholders, ensuring a seamless claims experience. Deliver Exceptional Customer Conversations: Engage with customers compassionately, explaining the claims process, outcomes, and providing continuous support throughout their claim journey. What we're looking for in a Claims Manager: Empathy and Compassion: Your ability to connect with and understand the needs of our customers sets you apart. Integrity and Commitment: You have a strong sense of ethics and a dedication to exceeding customer expectations. Effective Communication Skills: Your verbal communication is top-notch, allowing you to build rapport and address complex issues with ease. Tech Savvy: Proficiency in computer skills, including professional email etiquette and data accuracy. Time Management and Attention to Detail: You excel in managing your time and paying meticulous attention to the finer points of your work. Adaptability: You thrive in an ever-changing environment and are quick to respond to evolving circumstances. Resilience: You have the ability to stay positive and composed even in the face of challenging situations. What we can offer you: Salary $76,400.00 - inclusive of 11.5% Super Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave. Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people. Chase the sun, apply online today At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 01 Nov 2024 AUS Eastern Daylight TimeApplications close: 24 Nov 2024 AUS Eastern Daylight Time #J-18808-Ljbffr