Our client is a rapidly expanding residential and commercial installer of quality air conditioning and HVAC units and is seeking an experienced senior manager to assist with the day-to-day operations to ensure ongoing and consistent levels of people management, quality, safety and service are delivered to customers.About the Role Provide a high standard of customer service to clients from first contact to installation completion, developing and maintaining strong customer relationships, ensuring delivery of all services in accordance with contractual requirements.Manage, coordinate, schedule and support the simultaneous delivery of air conditioning unit installation projects across multiple commercial and residential sites.Provide leadership and technical support to on site employees, contractor and sub-contractor teams, trades persons, and technicians to ensure they provide services that match project timelines, in line with company policies & procedures and customer expectations and be able to deputise for the Managing Director in their absence.Monitor and assess quality of service and work delivered, drive continuous service improvements, and follow up and resolve any corrective actions.Ensure Work, Health & Safety legislations, regulation, and procedures are compliant, met and maintained by all stakeholders.Use an understanding of finance and accounts to enable the creation of reports, quotations, communications, and invoices as well as provide regular reporting to the Managing Director.In the event that other technicians are not available, supporting installation teams, servicing, repairs, commissioning & installation of air conditioning equipment as required.Requirements Qualifications & Licences Certificate III in Air conditioning and Refrigeration or Refrigeration and Air-Conditioning or Electrotechnology (Refrigeration and Air Conditioning) Current RAC01 Refrigerant Handling Licence Construction Industry White Card (Mandatory) Qualified Supervisor Certificate (Highly Regarded) Trades person Certificate (Highly Regarded) Driving Licence and access to a reliable vehicle Skills & Experience 5+ years post qualification experience installing air conditioning and HVAC units.5+ years people management experience.Able to install and supervise the install of various types and brands of Air Conditioning Units and mechanical services.Strong understanding of WHS systems and processes with a safety-first approach to all worksites, ensuring risk assessments and safety adjustments are established.A background in a service trade (e.g., plumbing, electrical) is highly desirable.Good finance and administration skills with a strong customer services focus.Clear communication skills both written and verbal.Competent in project, time management, fault finding, interpreting technical data and record keeping.Be a strong people leader both in person and remote management of disparate teams and skill levels.Benefits Working Monday to Friday, a good salary of up to $110,000 (ex-Super) and occasional overtime combined with various development opportunities is available to the right candidate.If this role interests you, please send us your CV!