About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
With continued growth and success here is your opportunity to join our high performing Agribusiness team as an Assistant Relationship Manager and support the Relationship Manager with the management and growth of a portfolio of valued Agribusiness customers. This is a fantastic opportunity to surround yourself with high integrity banking professionals whilst developing your knowledge and experience within Agribusiness Banking.
Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference. For many of our customers, that means giving them the financial support they need to grow their business. As part of our Agribusiness Banking team, you’ll build genuine and trusted relationships with our customers – so you can make a real impact. We’ll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to progression.
Role Location: Roma QLD
Role Type: Permanent, Fulltime
What will your day look like?
As an Assistant Relationship Manager, you will:
1. Assist the Relationship Manager to manage our relationships with customers within the assigned portfolio.
2. Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
3. Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolio.
4. Proactive identification of client needs and the maintaining of customer data.
5. Assist with meeting of holistic customer needs as well as lending needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs.
6. Provide effective feedback to operational, segment and risk areas via the Operations Delivery Manager or Regional Executive Manager on issues that have an impact on that area of Suncorp’s business.
7. Contribute to continuous improvement activity within the region.
8. Develop relationships with intermediaries including Solicitors and Accountants, ensuring all referrals are referred to the Relationship Manager, District Manager or Regional Executive Manager.
9. Assist the Relationship Managers to generate opportunities for sales specialists for banking, insurance and life products using the agreed sales process.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
10. Tertiary Qualifications in agribusiness, commercial or finance are desirable.
11. Demonstrated experience in roles requiring growth and retention of a customer base.
12. Demonstrated experience in financial services.
13. Demonstrated experience as an Assistant Relationship Manager or equivalent role in an Agribusiness banking team will be highly regarded.
14. Some knowledge of the Agriculture Industry is desirable.
You're not expected to have % of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date
28/08/, 11.59pm, (Melbourne Australia)