This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Business Director at Hays | Policy & Strategy - Recruiting across #Policy #Project #Community #Risk #Governance #ComplianceDigital Adoption Support OfficerSupporting healthcare providers in adopting digital Government solutionsEssential criteria: Australian Citizenship is essentialLocation: Sydney CBDPay: $52-$55 per hourHours: 8.30-5pm Monday to FridayAssignment length: 14/04/2025 – 30/06/2025 (with very likely extending a further 6 months+)Your new company:Join the Federal Government organisation dedicated to advancing digital health initiatives across Australia. The agency is at the forefront of transforming healthcare. You will be part of a dynamic team committed to improving healthcare delivery through digital innovation.Your new role:As a Digital Adoption Support Officer, you will play a crucial role in assisting healthcare provider organisations, including specialists (e.g., cardiologists, respirologists), aged care, pharmacy, and allied health professionals, in registering for digital services.Your responsibilities will include:Calling healthcare provider organisations to gauge interest in MHR or PCA registration.Follow up on warm leads by contacting healthcare provider organisations that have shown prior interest in digitalisation.Manage and respond to inbound queries via email and phone, assisting with the registration process.Guide practice managers or representatives through the online and offline registration processes for MHR and PCA.Liaise with other parties involved in the registration process (e.g., Services Australia, clinical information system vendors) to troubleshoot and ensure successful registration.Manage email correspondence with healthcare provider organisations and other involved parties.Respond to questions and distribute information to interested parties.Provide ad hoc education and training about MHR and PCA to internal and external stakeholders, covering how the systems work, their benefits, and the registration process.What you'll need to succeed:Phone based experience, such as from within a call centre or phone sales environmentFriendly, outgoing phone manner and willingness to do both outbound cold calling and inbound call handlingAbility to manage multiple tasks and work independently.Healthcare experience, while only desirable, would be highly advantageous.What you'll get in return:Location: Sydney CBDPay: $52-55 per hourHours: 8.30-5pm Monday to FridayAssignment length: 14/04/2025 – 30/06/2025 (with very likely extending a further 6 months+)Opportunity to make a significant impact on the digital health landscape in Australia.Collaborative and supportive work environment.Professional development and training opportunities.Competitive salary and benefits package.The chance to work with a forward-thinking organisation that values innovation and excellence.What you need to do now:If you are interested in this exciting opportunity, please submit your resume by applying online!Seniority levelAssociateEmployment typeTemporaryJob functionCustomer Service and SalesGovernment Administration
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